FAQ

Why did we start using Okta?

This is to support the E-Campus initiative set forth by TCSG.

How do I install and set up the Okta Verify app?

Visit your mobile device’s app store and download Okta Verify.

Okta Instructions

How do I access my Okta account?

1. Go to the Okta Sign Page.
2. Enter your Okta username, which is your entire Chatt Tech student email. (Example: jsmith1@students.chattahoocheetech.edu)
3. Enter your password. If you reset your password, use your most recent password.
4. Once you have logged in to Okta, you will be presented with your dashboard. Simply select the tile of the application you would like to use.
5. When you are finished working, log out and close all of the Student Portal, Blackboard, email, and Okta pages.

Troubleshooting

If you are having issues with your username:

Find your student email using the Student ID, Email, and Username Lookup tool.

If you are having issues with your password:

Reset your password using the Password Reset tool.

Your new password will be sent to the personal email account (Gmail, Yahoo, etc.) that is connected to your academic record.

I have a new phone, what do I do to reconnect it to Okta?

If you are a student using Okta Verify and begin using a new phone, this will require you to contact the student helpdesk and verify your identity to have your Okta MFA cleared so they can be reconnected.

If you are a faculty or staff member using Okta Verify and begin using a new phone, this will require you to contact your supervisor, who can then submit a ticket to have your Okta MFA cleared so they can be reconnected.